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FAQ
Answers to the Most Frequently Asked Questions
Quickly find all the information you need: we have collected clear and detailed answers to the most frequently asked questions about our minibus rental, transfer, and excursion services in Sicily.
I Want to Purchase an Excursion or Transfer, Can I Pay by Credit Card?
Our booking systems offer online payment by credit card through the PAYPAL system, the most widely used secure e-commerce system for online purchases.
What Does the Excursion Rate Include?
The rate includes only the rental with driver of the chosen vehicle for the entire duration of the purchased excursion or transfer.
After Purchasing an Excursion or Transfer, Can I Request a Refund?
Certainly, according to our cancellation policies, you can send your refund request here.
Penalties applied to the customer in case of cancellation:
- From the day after booking up to 30 days before departure 10%
- From 29 to 20 days before departure 30%
- From 19 to 10 days before departure 50%
- From 9 to 4 days before departure 75%
- From 3 to 0 days before departure 100%
Do All Vehicles Have Free Wi-Fi on Board?
All our vehicles have free Wi-Fi on board with unlimited data usage.
What Should I Do if the Destination I Want to Reach Is Not Among the Excursions or Transfers Offered on the Website?
Send us a personalized request, and we will respond very quickly with a customized quote based on your needs.